Privacy Policy

PALMA Eyewear Pty Ltd Privacy Policy
ABN: 93 678 802 518
Effective Date: 1 September 2024

PALMA Eyewear Pty Ltd (referred to as “PALMA Eyewear,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, visitors to our website, and users of our services. This Privacy Policy outlines how we collect, use, store, and manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (www.palmaeyewear.com), using our services, or providing personal information to us, you consent to the terms of this Privacy Policy.

1. Types of Personal Information We Collect
We collect personal information to provide and improve our services. The types of personal information we may collect include:

• Identity Information: Name, gender, date of birth.
• Contact Information: Email address, telephone number, postal address.
• Payment Information: Credit card or payment details.
• Transaction Information: Purchase history, billing details.
• Online Activity: IP address, browser type, device information, browsing activity on our website, and interactions with our services.
• Demographic Information: Preferences, interests, and purchasing behaviour.

We may also collect personal information from third parties such as social media platforms, payment service providers, or marketing platforms.

2. How We Collect Personal Information
We collect personal information in various ways, including:

• Directly from you: When you make a purchase, sign up for our newsletter, participate in promotions, complete online forms, or interact with customer support.
• Automatically: When you browse our website or interact with our services, we collect technical data through cookies and similar technologies.
• Third Parties: From service providers (such as payment processors), marketing platforms, and social media networks when you interact with us through those platforms.

3. Why We Collect Your Personal Information
We collect, hold, use, and disclose your personal information for purposes including but not limited to:

• Processing your orders, payments, and returns.
• Delivering products and services you have requested.
• Providing customer support and responding to inquiries.
• Improving our website, services, and user experience.
• Marketing, promotional activities, and customer surveys.
• Complying with legal and regulatory obligations.
• Protecting our business, customers, and website from fraud or unauthorized access.

4. How We Use Your Personal Information
We will only use your personal information for the purposes for which it was collected, or for related purposes where you would reasonably expect us to use your personal information. These purposes include:

• Providing you with product and service information.
• Personalising your shopping experience.
• Facilitating and processing transactions.
• Communicating with you about new products, promotions, and events.
• Managing, improving, and troubleshooting our website and services.

We will only send you marketing communications if you have opted-in, and you can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5. Disclosure of Personal Information
We may disclose your personal information to third parties, including:

• Service providers: To help us provide services, including website hosting, payment processing, shipping, and marketing.
• Legal or regulatory authorities: When required by law or in response to legal processes.
• Business transfers: In the event of a sale, merger, or acquisition of PALMA Eyewear, we may transfer your personal information to a third party as part of that transaction.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

6. Overseas Disclosure of Personal Information
In some cases, your personal information may be transferred to service providers outside of Australia. This may include countries such as [List Countries, e.g., the United States, European Union, China, etc.], where our suppliers or service providers are located.

We take reasonable steps to ensure that these third parties comply with Australian privacy laws and provide an adequate level of protection for your personal information.

7. How We Secure Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We employ physical, electronic, and procedural safeguards, including:

• Encryption of sensitive data during transmission.
• Secure payment gateways and encryption protocols.
• Regular security audits and risk assessments.
• Restricted access to personal information to authorised personnel only.

8. Cookies and Online Tracking
Our website uses cookies and other tracking technologies to enhance your experience and gather data about how visitors interact with our website. Cookies may collect information such as your IP address, browser type, pages visited, and time spent on our website.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. You may request access to your personal information by contacting us at the details provided below.

If any information we hold is incorrect, incomplete, or out-of-date, you have the right to request a correction. We will take reasonable steps to ensure the information is accurate, up-to-date, and complete.

10. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. We may also retain your data for longer periods if required by law.

11. Marketing Communications
If you consent to receive marketing communications, we may use your personal information to inform you of products, services, promotions, or events that may be of interest to you.

You can unsubscribe from these communications at any time by following the unsubscribe link in our emails or contacting us directly.

12. Third-Party Websites
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

13. Complaints and Concerns
If you have a complaint about how we handle your personal information, please contact us using the details provided below. We take complaints seriously and will respond to you promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

15. NSW-Specific Requirements
This policy is aligned with the privacy requirements under the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) where applicable.

16. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

PALMA Eyewear Pty Ltd
Email: hello@palmaeyewear.com